Shipping & Returns


  1. All hardware sales are final after 7 days with 30 days limited warranty. No exchange or return after 7 days; CPU parts have 15 days warranty. All warranties are effective from the date of original invoice. Any alterations, modifications, additions, improvements, installation, attachments, or detachment on the product(s) are not returnable. All returns must be in a resalable condition. All software, computer games, and Xbox games, and Playstation2 games sales are final. No exchange or returns are allowed.

  2. No cancellations, refunds, returns, or exchanges on special order items. Deposit for system order, shipping and handling charge, store credits, service charge, installation charge, and labor charge are not refundable.

  3. A 5% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. Refund is paid in the same manner as original method of payment, except debit transaction will be refund in check. Refund check will be mailed 14 business days from the date of return.

  4. Any systems, laptops, monitors, printers, opened retail items, special ordered items return to STC, will be refunded less any shipping charges and a restocking fee of 25%.

    STC ships items in the condition they were received from the original manufacturer/distributor. STC does not conduct product testing before shipping any merchandise In the event that you do receive a product that is defective, you will still be responsible for any return shipping costs.

  5. All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include original outer packaging, all disks, registration cards, inner packing materials and other accessories and be received within 15 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by STC or when the product manufactures or distributors return policies supersede ours.

  6. $25 fee for each returned check. STC charges $30 fee plus 2% per month interest for late payment. Buyer agrees to pay all collection expense, including but not limited to attorneys fee and court expense.

  7. Should Buyer experiences any discrepancy in the shipment or delivery, Buyer must contact STC within 48 hours from the date of receipt; otherwise Buyer waives all claims regarding missing contents of the purchase.


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